returns + exchanges

To schedule a return or exchange, please visit our return portal.  

Stewart Simmons will accept returns and exchanges within 14 days from date of delivery. Items must be in the original condition with tags still attached. Only one return request can be made per order.

Items for return or exchange must be delivered to our warehouse within 30 days from date of delivery. Items received after 30 days from the original delivery date will be automatically reshipped to the customer upon receipt at our warehouse. We are unable to accept returns or exchanges received at our warehouse after 30 days from the original delivery date.

All returns and exchanges must be processed through the return portal. Valid returns can be shipped back via a carrier of your choosing or via prepaid labels generated through the return portal. Prepaid labels for returns will be sent immediately through email. For exchanges, prepaid labels will be sent after our team confirms availability of your desired item(s). 

You will be notified when your return or exchange has been received and processed. Eligible refunds will be issued to the original form of payment. Please note that a shipping charge of $7.95 will be applied to all returns using prepaid shipping labels. Exchanges are free and will be shipped immediately at no cost.